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  • Refunds & Returns Policy | Online Generic Medicine

Refunds And Returns

Order confirmation

When you place an order, OnlineGenericMedicine will immediately send you an order confirmation by e-mail. Within 24 hours, you will receive a second email confirming that your order is being processed. If we can't process your order or have payment problems, we'll email you.

Shipping confirmation

Once your order is being processed, it will likely be delivered same day. Shipping confirmation will be emailed to you along with tracking number and trace, if applicable. The email will describe the typical shipping time and how to contact us if you have any questions.

We can deliver to your home or office if you prefer.

Registered airmail is the preferred mode of transportation because it is safer and less likely to be stolen or lost. It requires a signature upon delivery. If you are not present at the time of delivery, a notice will be left to inform you of the attempted delivery and how to contact the post office to arrange a re-delivery or the stored post office to collect the payment. They will keep them there for weeks before returning them to us.

Post office box and APO address

We can deliver to PO Boxes and APO addresses as long as the delivery method is provided. On the My Account page, simply set the primary shipping address to the PO Box or APO address as needed.

Tradition

We are based in India and your order is treated as imported by your local customs. Once your package goes through customs, there may be a delay in processing your order. We suggest that you always take the extra time and order in advance so as not to be inconvenienced during this period. It can take from a few days to 3 weeks in severe cases before they contact you.

Delivery delay

We quickly ship most orders within 24-48 hours of your order. Delivery time is entirely determined by the post office or courier service. The table above shows typical delivery times. Please note that if customs holds your order pending import tax, they may hold your order for 3-21 days before contacting you. If your order has not arrived within the standard delivery times above, please allow an additional 7 days for delivery BEFORE contacting us to determine if your order has been delayed; kept at customs or even lost.

Returns and refunds

At OnlineGenericMedicine, customer satisfaction is important to us. If your order arrives damaged or does not arrive at all, we will be happy to send a replacement package if a package is returned to us by customs. For this process, we will ask you to wait 30 days from the time your order is shipped. If you have not received your order within 30 days, or even if you do not see a notice that your order has been returned or is pending, we kindly ask you to send us a receipt for assistance in our returns section. We will handle all support tickets promptly. If you have any questions or concerns, feel free to contact us. Customers are our top priority.

If you receive less medication or fewer pills than what was ordered, we kindly ask you to contact our support team with your order details. To resolve the issue, we can ship the remaining quantity or provide credit points for use on a future order.

International Delivery & Customs Information

We offer worldwide delivery, including the USA, UK, Canada, European countries, UAE (AE), Australia (AU), and many other destinations. All orders are shipped in discreet and secure packaging to protect customer privacy.

While most shipments arrive smoothly, there is a very small chance (around 1%) that a package may be delayed or checked by local customs, even after discreet shipping.

  • If a package is returned to us, we will arrange a re-shipment.
  • In the rare situation where the re-shipped package is also held, customers may need to communicate with the local customs office to receive the package.
  • If needed, we can provide a prescription issued by India-based licensed doctors to help with the process.

If contacted by customs, customers may politely explain, where applicable, that the medication was prescribed during a visit to India (such as for business, medical treatment, tourism, or personal travel) and that the medication is required for ongoing personal use. Supporting documents, including a prescription, can be shared upon request.

Please note that customs checks and delivery timelines may vary by destination. Once an order has been dispatched, customs-related delays or checks are not eligible for refunds or returns.

By placing an international order, customers acknowledge that shipments may occasionally be subject to customs review and agree to cooperate if additional information is requested.

Information on OnlineGenericMedicine.com is for general purposes only and not a substitute for professional medical advice. All purchases are subject to prescription requirements, local laws, and customer responsibility. In case you have any concerns, please contact us at [email protected]