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Customer Service

Shipping & Delivery

Delivery time may also depend on destination country. National and religious holidays may as well delay package arrival. Your order will be packed discreetly for your privacy and protection.

All products at our site are available to be shipped - that means we have them in stock and can provide them to you immediately. All orders are dispatched within 48 hours , most orders are shipped within 24 hours. All weekend orders, are dispatched on Monday. We do our best to ensure that your order is shipped promptly!

In the unlikely event that your order has not arrived within 10 business days for EMS and 3 weeks for Airmail delivery, you may use any of the following contact methods:
reply to our e-mail ,
submit a request on the web-site,
use our Support Center web-site and submit a ticket after loggin in,
or just call our support team and we will immediately find a solution to rectify the situation!
If you have any questions or require further information please contact us.

Privacy & Security

We are committed to ensuring the safety of your purchase, as well as your personal details and we want our customers to feel safe before, during and after their online transaction.

This is why we have worked hard to acquire and follow all security protocols that protect you and allow you to make secure purchases on our web-site.

The eCommerce platform that we use is PCI DSS (Payment Credit Card Industry Data Security Standard) compliant, which means that it meets the highest security standards in order to protect cardholder data.

The Data Centre where our are situated is also PCI compliant and is subject to annual vulnerability audits.

We're always looking for new ways to protect our customers and their payments. Our standard security package gives you a high level of protection

Ordering

We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, unavailability of stock, or problems identified by our credit and fraud avoidance department.

Our Customer Care Team will communicate to you if all or any portion of your order is canceled. If your order is canceled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Payment, Pricing & Promotions
As already the prices are very low we are not able to give out any of the discounts to customers as asked by them, however on some occasions or to promote the website there may be some discounts submitted to various of our social profiles and our newsletters for receiving those you will have to subscribe to those respectively. Also we have added affliliates to our website with the help of which you can put your hands on some attractive discounts. Payment will be made at the end of check out with the help of some secire connections.
Disclaimer
Please note that not all medications, including any referenced on this page, are dispensed from our affiliated Indian pharmacy. The medications in your order may be filled and shipped from an approved International fulfillment center located in a country other than India. In addition to dispensing medications from our Indian pharmacy, medication orders are also filled and shipped from international fulfillment centers that are approved by the regulatory bodies from their respective countries. Medication orders are filled and shipped from approved fulfillment centers around the world including, but not limited to, India, United Kingdom, New Zealand, Mauritius and the United States. The items in your order may be filled and shipped from any one of the above jurisdictions. The products are sourced from various countries as well as those listed above. All of our affiliated fulfillment centers have been approved by the regulatory bodies from their respective countries. Please note that if the ordered product is not available with us, and since the medicine is important to you, we will complete your order with medicine having same generic composition. There will not be issued any refunds in the similar case, as the product has been delivered to you.
Updating Account Information
To update your account information you will have to login to your account and update the informations there itself. Messaging information over the ticket or mailing us the details to be updated to your respective account will not be done by us.
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